1Introduction & Scope
Jj99 (jj99.ws) is a trusted online betting and gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains what data we collect when you use the jj99 platform, why we collect it, and how we keep it secure.
This privacy policy applies to jj99's website, mobile app, and all other digital services. By accessing jj99, creating an account, or using any of our services, you are considered to have accepted this privacy policy.
We may update this policy from time to time. For significant changes, we will notify you via email or a platform notification. We recommend reviewing this page regularly.
In plain terms: jj99 collects your information solely to improve our services and keep your account secure. Your data is never sold.
2What Information We Collect
Jj99 collects several types of information from you. This data is gathered in two ways: what you voluntarily provide and what is automatically collected while you use the platform.
Information You Provide Directly
| Data Type |
Example |
Why It's Needed |
| Identity Information |
Name, date of birth, national ID |
Age Verification & KYC Process |
| Contact Information |
Mobile number, email address |
Account Verification & Contact |
| Financial information |
Mobile banking number |
Deposit & Withdrawal Process |
| Security Information |
Password (encrypted) |
Account Security |
Automatically Collected Information
- Device Information: The device, operating system, and browser you are using.
- Log Data: IP address, login times, and a record of your activity on the platform.
- Location Information: Approximate geographic location (at country and city level).
- Betting activity: Betting history, favorite games, and transaction records.
- Cookies & Tracking: Session data and essential cookies.
3How Your Information Is Used
Jj99 uses your data for specific, defined purposes. Each use is clearly outlined below:
- Account management: To create, verify, and keep your account active.
- Payment processing: To securely process deposits and withdrawals.
- Customer Support: To address your questions, complaints, and support needs.
- Security: To detect and prevent fraud, money laundering, and other illegal activities.
- Service improvement: To improve platform performance and enhance the user experience.
- Legal obligations: To comply with applicable laws and regulations.
- Promotions: To keep you informed about relevant offers and bonuses, with your consent.
What we don't do: Selling your data to advertisers, sending spam without your consent, or using your information to serve personalised ads.
4Data Sharing & Disclosure
Jj99 does not share your personal information with third parties — except in specific, necessary circumstances outlined below:
When data may be shared
- Payment processors: Only the minimum necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
- Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
- Fraud prevention: Information may be shared with relevant authorities in connection with active fraud or criminal investigations.
- Business succession: In the event of a business merger or acquisition, the new owner will be bound by this privacy policy.
Any third-party service providers acting on our behalf are bound by strict confidentiality agreements and may only use your data for the specific purpose assigned to them.
5Data Protection & Security
Jj99 uses industry-leading technology and practices to protect your data. Our security framework includes:
- Encryption: All data transfers are encrypted with 256-bit SSL/TLS. Passwords are stored using bcrypt hashing.
- Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS prevention systems.
- Regular audits: Regular security reviews are conducted by independent third-party security experts.
- Access control: Only authorized personnel can access specific data, and all access is logged.
- Two-factor authentication: 2FA is available for added account security.
Data Breach Policy: In the event of a security breach, jj99 will notify affected users within the legally required timeframe and take immediate action.
6Cookies & Tracking Technologies
Jj99's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help the platform function properly.
Types of Cookies We Use
- Essential cookies: To maintain login sessions and ensure security. The platform cannot function properly without these.
- Functional cookies: To remember your preferences such as language and display settings.
- Analytics Cookies: Collects anonymous statistics to understand which parts of the platform are used most.
Cookies can be disabled through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working properly.
7Your Rights
As a jj99 user, you have full control over your own data. Your key rights are outlined below:
Right to Access
You can request to see what information we hold about you at any time.
Right to Rectification
Request a correction if any of your information is inaccurate or out of date.
Right to Erasure
Under certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
Object to or request restriction of how your data is processed.
Right to Data Portability
Request an export of your data in a structured format.
Right to Withdraw Consent
Withdraw your consent to marketing communications at any time.
To exercise any of these rights, email us at:
support@jj99.ws. We will respond to your request within 30 business days.
8Data Retention Period
Jj99 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
- Account Information: For as long as your account remains active. After closure, data may be retained for up to 5 years to meet legal obligations.
- Transaction records: Up to 7 years, as required by financial regulatory guidelines.
- Customer Support Information: 3 years from the date of last contact.
- Log Files: Up to 12 months, after which data is retained as anonymized statistics.
- Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 12 months.
Once the designated retention period expires, your data is securely deleted or anonymized, unless a legal obligation requires otherwise.
9Children's Privacy
Jj99 is strictly for users aged 18 and above. We do not knowingly collect personal information from any minor.
Age verification is mandatory at registration. If a minor creates an account by mistake, it will be closed as soon as it is identified and all associated data will be permanently deleted.
If you become aware that a minor has created an account on our platform, please contact us immediately at
support@jj99.wsto let us know.
10Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team handles all requests with the highest priority.
- Email: support@jj99.ws
- Support hours: 24 hours a day, 7 days a week
- Response time: Usually within 24–48 hours
- Language: Support available in Bengali and English
If your complaint remains unresolved, you have the right to lodge a complaint with the relevant data protection authority. That said, in our experience, most issues are resolved through direct contact.
For a faster resolution: Include "Privacy Request" in the email subject line and provide your registered mobile number. This helps our team verify your identity quickly and assist you without delay.